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Sr Expert Center Professional

Waters Corporation·Bengaluru

Pay not stated8–14 yrsFull-time
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About the role

Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.

What you'll do

  • Manage the customer journey from the logging of a corrective call to successful completion
  • Manage complex technical escalations and customer issues
  • Practice commercial awareness to position billable and plan solutions to our customer to drive their success
  • Maintain Customer call tracking database in accordance with Company Policy
  • Drive internal and Customer KPI's to best in class standard

What you need

  • 8–14 yrs of experience
  • Customer service
  • Instrumentation
  • Chemistry
  • Escalation handling
  • HPLC
  • B.Tech or B.E.

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Source
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Early: posted 1 h ago on their own site