Sr Group Operations Manager

About the role

To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

What you'll do

• Ensure generation of an account level EE & EN revenue
• Ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
• Ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
• Identify attrition percentage in accounts and take up initiatives to reduce the same
• Implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation &…

What you need

• Open to freshers
• Team management
• Variance analysis
• Any graduate