Sr. Infrastructure Operations & Services

About the role

By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Nomura Services India, (Powai) supports Nomura’s businesses around the world.

What you'll do

• Handle day-to-day incidents, service requests, and changes for end users within SLA
• Provide L1/L2 support for voice, voicemail, Contact Center , and trading telephony system
• Perform user moves, adds, and changes (MACD), including phone provisioning and configuration
• Troubleshoot call failures, one-way audio, and connectivity issues on Cisco voice gateways and SIP/PSTN trunks
• Log, track, and follow up on cases with telco service providers during outages or call quality issue , sharing traces and logs as needed

What you need

• ServiceNow
• iOS
• Documentation
• Problem solving
• Wealth management
• Investment banking
• Any graduate

Good to have

• VMware
• CCNA
• CCNP