Sr. Managed Services Consultant - CCAAS

About the role

customers educated on Sprinklr’s know-hows. experience across social platforms. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

What you'll do

• Ensure that every customer derives the most value possible from the platform leading to retention and business expansion
• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges
• Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell
• Act as day-to-day contact for stakeholders in brand, agencies and for System
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and…

What you need

• 4–7 yrs of experience
• Change management
• Cross-selling
• Problem solving
• Any graduate