Sr. Manager, Commercial Operations, Mumbai

Align Technology·Mumbai

Pay not stated10–14 yrsFull-time

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About the role

The role of Sr. Manager, Commercial Operations is responsible for driving overall Commercial Operations for entire India, now covering business verticals of Invisalign. Person also manages Customer Support & Service, and is responsible for designing and establishing systems and SOPs that deliver a great Customer Experience.

What you'll do

Drive Commercial Operations for India and implement operations systems by determining customer requirements & observing trends (through various channels like SFDC…
Contribute to driving sales operations and give recommendations to drive creation of strategic plans
This includes preparing & comparing action plans, productivity, identify trends, etc. this includes working closely with the APAC Ops team to set and implement policies
Forecast the fulfilment requirements, and analyze variances & initiate corrective actions
Develop, implement and evaluate policies and procedures; customize processes based on country requirements for issuing sales promotions to ensure that the maximum target…