Sr. Manager - Implementation (CCAAS)

About the role

As a Sprinklr Implementation Manager, you will lead a team of high-performing implementation consultants to ensure successful, value-oriented deployments of the Sprinklr platform. You will be responsible for managing the end-to-end implementation process, collaborating with cross-functional teams, and ensuring that clients derive maximum value from Sprinklr's solutions.

What you'll do

• Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance
• Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction
• Define and maintain regional implementation strategies in collaboration with other regional leaders
• Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process

What you need

• 8–14 years in customer support & success
• Customer success
• Communication
• Sales
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• TCP/IP
• JavaScript

What you get