Sr. Manager, IT

About the role

The Sr. Manager, IT (Site IT Operations) will assume leadership responsibilities over Site IT personnel at the assigned locations, hold regular meetings, ensure compliance with IT policies, processes, and procedures, as well as oversee compliance with client and business deliverables and requirements impacted by IT.

What you'll do

• Assist in the planning and implementation of additions, deletions, and major modifications to the supporting regional technical infrastructure
• Act as an on-rotation escalation point for Technical Support incidents affecting Global IT Infrastructure
• Provide Service to production agents in remote global locations and external customers
• Provide oversight and consultation planning and execution of Corporate IT Projects affecting the Call Center and Global IT infrastructure
• Work closely with Site IT personnel, internal IT Engineers, and other IT groups in supporting systems, tools

What you need

• 2–4 yrs of experience
• Active Directory
• Hardware
• Networking
• Windows
• Network security
• Telecom
• Any graduate