Sr Mgr, Collections Process Policy & Governance

About the role

The role supports the Global Collections Governance agenda by maintaining effective risk and control oversight, strengthening policy and procedural governance, coordinating assurance and audit activities, improving oversight of issues, actions, regulatory obligations, collector performance and scorecard governance and collection training across markets.

What you'll do

• Drive effective execution of the Global Collections Policy & Governance agenda across markets, strengthening governance discipline
• Support delivery of the Global Collections Governance strategy and annual governance plan, aligned to Collections priorities, risk appetite and Group requirements
• Use data, automation and approved AI capabilities to improve governance insight, thematic analysis, action tracking and management reporting
• Act as a governance partner to Global, Regional and Country Heads of Collections, translating policy, risk and control requirements into practical actions
• Prepare clear governance insights, thematic summaries and decision papers for senior management and relevant forums

What you need

• Collections
• Compliance
• Data privacy
• Litigation
• Operational risk
• Credit risk
• B.Com or BBA

Good to have

• Internal audit