Sr. Product Analyst - AI Products

About the role

HighLevel's AI portfolio spans more than a dozen products, from conversational and voice agents that handle customer interactions on a business's behalf to copilots that help operators run the business itself. These products are sold both as a bundled subscription and on a pay-per-use basis, across a base of more than a million sub-accounts.

What you'll do

• Drive customer and market insight
• Act as the product expert for your feature areas: know the customers, the usage patterns, the competitive landscape and the open problems better than anyone else
• Lead structured discovery across multiple initiatives, including customer interviews, usage analysis, competitive analysis and feature validation
• Identify emerging customer needs early and bring opportunities for product innovation to PMs before they ask
• Analyse and validate product performance

What you need

• SQL
• Dashboarding
• Snowflake
• LLMs
• CRM
• Instrumentation
• Any graduate