Sr. Product Manager - Case Management

About the role

The platform will replace fragmented legacy systems with a unified, intelligent, and AI-powered solution. It is built to support millions of buyers and sellers, customer support teammates, investigators, auditors, and compliance partners.

What you'll do

• Define product requirements by translating ambiguous business problems into prioritized, measurable features and capabilities, grounding decisions in data
• Lead product discovery, definition, design, and delivery shaping the roadmap
• Partner with business, operations, and other team members to drive adoption and change management of new platform capabilities to accelerate value realization
• Advocate for a user-centered approach to product development to create intuitive, engaging interfaces and systems that improve the overall user experience
• Define success metrics and measure outcomes by setting clear benchmarks. Proactively identify risks and remove barriers to meet operational goals and deliver measurable…

What you need

• 6–11 yrs of experience
• User research
• CRM
• Machine learning
• Product strategy
• Any graduate