Sr. Product Manager, Digital Services AI

About the role

The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. With hundreds of millions of listings and a global community of buyers and sellers, eBay’s scale creates a unique opportunity to transform how people find help, resolve issues, and navigate an increasingly complex global commerce and regulatory environment.

What you'll do

• Define the product strategy, roadmap, and execution for AI Agents, composable AI platforms
• Identify opportunities to use AI, automation, and data to improve how regulatory requirements and product policies are understood, operationalized
• Translate customer, business, policy, and regulatory needs into clear, actionable product direction and requirements
• Partner with Legal, Policy, Compliance, Risk, Operations, Engineering, Design, and Data Science to build scalable solutions that balance customer experience
• Use data and experimentation to guide decisions, measure impact, identify emerging risks, and drive continuous improvement

What you need

• 6–11 yrs of experience
• Product strategy
• Machine learning
• Any graduate