Sr. Product Manager

About the role

Client Services provides a world-class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

What you'll do

• Define and drive the product vision, strategy, and roadmap for a portfolio of digital, automation, AI, agentic
• Lead end-to-end product management and delivery for complex, high-visibility digital, automation, and AI initiatives, including discovery, problem framing
• Lead cross-functional collaboration across business, product, technology, design, and client services teams to drive alignment, effective solution design
• Use AI to build and evolve products: identify suitable use cases; assess data readiness and model feasibility; develop prototypes and production requirements
• Develop deep expertise in Client Services processes, client and employee journeys, operational controls, enterprise platforms

What you need

• 5–9 yrs of experience
• Product strategy
• Agile
• Prototyping
• Root cause analysis
• MBA or BBA or PhD

Good to have

• Stakeholder management
• Project management
• Operational risk