Sr. Program Manager - RBS Emerging Stores, Retail Business Services

About the role

Retail Business Services (RBS) is a tech-led business operations organization within eCF that identifies and eliminates defects across Amazon Stores' growth and efficiency. The Returns Reduction program sits within the Cost BU and is responsible for reducing customer-initiated returns (CIR) and Net Cost of Returns to Customers (NCRC) across International Emerging Stores (IES) — including BR, MX, AU, TR, IN, MENA (AE, SA, EG), ZA, and SG.

What you'll do

• Own end-to-end program delivery for return reduction across assigned IES markets, including goal setting, roadmap definition, execution tracking
• Drive cross-market and cross-organizational alignment across country teams, returns and recommerce, buyer abuse prevention, category
• Size opportunities per marketplace by analyzing return patterns, return drivers, category-level signals
• Define and track key metrics including customer-initiated return rates, net cost of returns savings, concession unit reduction, optimization tool adoption rates
• Manage the intervention lifecycle — from defect and product identification through country-team alignment, legal approval (where required), launch

What you need

• 7–13 yrs of experience
• Excel
• Project management
• Problem solving
• MBA or BBA

Good to have

• Curriculum development