Sr. Salesforce Business Analyst

About the role

Own business analysis for Salesforce initiatives by acting as the key liaison between IT Business Partners, business stakeholders, the Salesforce Platform/COE team, and delivery teams. Translate business requirements into Salesforce solutions through clear user stories, process flows, functional specifications, acceptance criteria, and actionable requirements for development teams.

What you'll do

• Own business analysis for Salesforce initiatives by acting as the key liaison between IT Business Partners, business stakeholders, the Salesforce Platform/COE team
• Translate business requirements into Salesforce solutions through clear user stories, process flows, functional specifications, acceptance criteria
• Support the complete delivery lifecycle — requirements discovery, solution design, configuration, testing, UAT, deployment, documentation, training, adoption
• Work with global stakeholders across time zones , managing priorities, facilitating communication, coordinating business availability
• Drive governance and quality through process documentation, SOPs, controls, data integrity initiatives, audit support, integration awareness

What you need

• 4–7 yrs of experience
• Salesforce
• Business analysis
• Agile
• CRM
• SOP writing
• Any graduate

What you get

• ₹15 L a year