Sr.Salesforce Developer (Service Cloud)

About the role

Sr.Salesforce Developer (Service Cloud) at Concord USA. Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.

What you'll do

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC)
• Build and support REST and SOAP integrations between Salesforce and enterprise applications
• Permission Sets and Profiles

What you need

• REST APIs
• SQL
• Salesforce
• Any graduate

Good to have

• Spring Boot
• CI/CD