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Sr Service Delivery Manager (DPO)

HCLTech·Chennai

Pay not statedSenior levelFull-time
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About the role

The Manager will be responsible for managing day-to-day delivery across key process towers within Corporate Pensions operations, ensuring SLA adherence, process accuracy, and smooth handling of volumes across Cash, New Business, Claims, Renewals, and Servicing.

What you'll do

  • Process Delivery & Execution
  • Cash & Contributions (AVC, DC processing)
  • New Business (PRSA, DC, scheme onboarding)
  • Claims (retirement, death, withdrawals)
  • Renewals (Group Risk, pensions)

What you need

  • Root cause analysis
  • SOP writing
  • Any graduate

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