Sr. Solution Architect - 9998

About the role

As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers. Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively.

What you'll do

• Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement
• Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support
• Manage escalations and work with project managers to meet project timelines and quality standards
• Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design
• Self-starter with experience at scale, focused on the value of technical services in delivering customer success

What you need

• 5–9 yrs of experience
• REST APIs
• Customer success
• ERP
• SAP
• Accounts payable
• NetSuite
• Any graduate

Good to have

• SQL
• Java
• .NET
• Ruby