Sr Staff Software Engineer

About the role

The Adoption Services team builds and quality-assures a connected suite of in-product experiences designed to help customers learn, adopt, and use the platform successfully. By embedding targeted assistance directly into the workflow, these capabilities accelerate time-to-productivity, simplify complex onboarding, improve feature discovery, and reduce support dependency.

What you'll do

• Onboarding Modals for targeted multi-step announcements, interactive questionnaires, rich media, and configurable calls to action
• Shape how we design, build, and operate systems where AI agents, LLM-driven workflows, and traditional platform engineering work together
• Lead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations
• Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage
• Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans

What you need

• 12–22 yrs of experience
• System design
• Java
• JavaScript
• LLMs
• Test automation
• Any graduate

Good to have

• ServiceNow