Sr Subject Matter Expert (Support&Ops)

About the role

Role Context The role requires strong, hands-on expertise in enterprise-grade Telephony and SoftPhony architectures, beyond basic administration. The expert is expected to master end-to-end voice services, from infrastructure to user experience, in a large-scale, international Workplace environment. Key Responsibilities 1.

What you'll do

• Role Context The role requires strong, hands-on expertise in enterprise-grade Telephony and SoftPhony architectures, beyond basic administration
• The expert is expected to master end-to-end voice services, from infrastructure to user experience, in a large-scale, international Workplace environment
• Solid expertise in SIP protocol, call signaling, and RTP media flows
• Strong awareness of security topics: o TLS / SRTP o Certificates o SBC hardening principles 3. Microsoft Teams Phone – Advanced Level
• Strong experience integrating SoftPhony / Contact Center platforms such as: o Genesys o Odigo o NTT o Cisco o AWS Connect

What you need

• 5–8 yrs of experience
• Reporting
• Documentation
• AWS
• Network security
• Active Directory
• ITIL
• B.Tech or B.E.

Good to have

• PowerShell