Sr Subject Matter Expert (Support&Ops)

HCLTech·Chittoor, Andhra Pradesh

Pay not stated10–18 yrsFull-time

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About the role

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

What you'll do

Expert level at troubleshooting and diagnostics. Able to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment

What you need

10–18 yrs of experience
Customer service
Firewalls
Routing and switching
Network security
ACLS
Any graduate

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