Sr Subject Matter Expert (Support&Ops)

About the role

We are seeking a skilled Cloud/Database Engineer with strong hands-on experience migrating MongoDB workloads to AWS. The ideal candidate will lead end-to-end assessment, compatibility analysis, data migration, replication, cutover planning, and post-migration optimization for MongoDB environments moving to Amazon DocumentDB with MongoDB compatibility, MongoDB on Amazon EC2, or MongoDB Atlas on AWS, ensuring secure, scalable, and low-downtime transitions.\r

What you'll do

• Ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
• Perform value addition activities (such as mentoring administrators/team members, preparing SOPs
• Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities
• Ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

What you need

• 10–12 yrs of experience
• SOP writing
• Documentation
• Root cause analysis
• AWS
• MongoDB
• DynamoDB
• Any graduate

Good to have

• NoSQL
• Data modelling