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Sr Subject Matter Expert (Support&Ops)

HCLTech·Noida

Pay not stated15–27 yrsFull-time

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About the role

You will focus on ensuring high availability, scalability, performance, and resilience of enterprise networks spanning on-premises data centers, SD-WAN, and major cloud platforms (AWS, Azure). This role combines network engineering with Reliability Engineering principles—emphasizing automation, observability, proactive incident prevention, and rapid recovery to meet stringent SLAs for mission-critical applications.

What you'll do

  • Monitoring & Observability : Develop and maintain comprehensive dashboards, alerts, and logging using tools like Prometheus, Django, Grafana, Datadog, Splunk etc
  • Capacity Planning & Performance : Conduct network capacity planning, performance tuning, and chaos engineering to validate resilience
  • Cross-functional Collaboration : Work with DevOps, SRE, Cloud, Security, and Application teams to embed reliability into the development lifecycle

What you need

  • 15–27 yrs of experience
  • Terraform
  • CI/CD
  • Stakeholder management
  • Prometheus
  • Grafana
  • Datadog
  • B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

  • Ansible
  • Python
  • Jenkins
  • Firewalls
  • CCNP
  • AWS

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