Sr Subject Matter Expert (Support&Ops)

About the role

The Network Security Engineer (Level 2) provides operational support and advanced troubleshooting for enterprise network and network security environments. The role is responsible for maintaining network availability, security, stability, and performance across Campus, Branch, WAN, Data Center, Cloud, and Security infrastructures.

What you'll do

• Provide Level 2 support for enterprise network and security operations across LAN, WAN, WLAN, Data Center, Cloud, and Security environments
• Act as the escalation point for incidents and service requests unresolved by Level 1 teams
• Troubleshoot network connectivity, routing, switching, and security-related issues and coordinate escalation to Level 3 when required
• Monitor network and security infrastructure to ensure service availability, reliability, and performance
• Support Cisco ACI fabric operations, including health monitoring, fault analysis, EPG validation, and routine operational activities

What you need

• 6–8 yrs of experience
• Network security
• Routing and switching
• Firewalls
• ITIL
• AWS
• CCNP
• Any graduate

Good to have

• Azure
• Datadog
• Grafana
• Ansible
• SOP writing
• Incident response