Sr Support Engineer 2 - BY TMS, Blueyonder Transportation Management

About the role

Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.

What you'll do

• Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements
• BY TMS (TMS – Transportation Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements
• Individual will work with region customers/stakeholders to understand the request
• Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements)
• Document learnings and create knowledge articles for repeated cases

What you need

• 5–10 yrs of experience
• Troubleshooting
• ServiceNow
• Microservices
• Azure
• WMS
• JIRA
• Any graduate

Good to have

• Salesforce
• Splunk
• Git
• REST APIs
• SQL
• NoSQL