Sr. Support Operations Manager

QAD·Pune

Pay not stated8–12 yrsFull-time

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About the role

Are you an operational leader who thrives at the intersection of technology, strategy, and team leadership? We are seeking a Senior Support Operations Manager in Pune to own and elevate the global support engine powering our 24/7 enterprise customers. In this high-visibility role, you will be the operational and platform owner for our global Support Operations ecosystem.

What you'll do

Platform Ownership & Technical Leadership
Workflow Optimization & Automation
Process Excellence: Champion continuous improvement (Lean/Six Sigma principles) to reduce resolution times, eliminate manual steps, and optimize support workflows
Strategic Program Delivery & Analytics
Cross-Functional Collaboration & Stakeholder Enablement