Sr. Team Leader, Operations

About the role

IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity

What you'll do

• Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
• Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates and changes

What you need

• 4–6 yrs of experience
• Any graduate