Sr. Tech Lead - Application Development Microsoft N 4D

About the role

Integration Consultant responsible for designing, developing, and managing integrations between Dynamics 365 Customer Service / Contact Center and enterprise systems (ERP, telephony, data platforms), ensuring seamless omnichannel customer experience and real-time data flow .

What you'll do

• Integration Strategy & Design
• Define integration architecture and patterns for D365 CE implementations: Real-time vs batch integrations
• Translate business requirements into: Integration workflows
• Align integration with contact center journeys (voice, chat, messaging)
• Integration patterns and governance are explicitly a core responsibility in solution design for D365 CE contact center solutions

What you need

• REST APIs
• Microsoft Dynamics
• Azure
• ERP
• CRM
• ETL
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Data modelling
• Digital marketing
• Salesforce
• Data privacy
• SAP FICO
• SAP