Sr. Tech Writer - BSA - India

About the role

The Salesforce Documentation Specialist / Senior Business Analyst will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality.

What you'll do

• Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality
• Update documentation using established templates, standards, and formatting guidelines
• Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities
• Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders
• Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements

What you need

• Salesforce
• Confluence
• Any graduate