Sr Technical Lead (Support & Operations)

About the role

We are looking for a skilled SD-WAN L2 Engineer with 6+ years of experience and having hands-on experience in monitoring, troubleshooting, and managing enterprise SD-WAN environments. The candidate will be responsible for providing Level-2 operational support, incident resolution, change implementation, and ensuring the availability and performance of WAN services across multiple branch locations.

What you'll do

• SD-WAN Operations & Support
• Provide L2 support for SD-WAN infrastructure and branch connectivity
• Monitor SD-WAN health, performance, and availability using monitoring tools
• Troubleshoot WAN, LAN, and application routing issues
• Participate in major incident and outage management activities

What you need

• 6–11 yrs of experience
• ServiceNow
• Firewalls
• SOP writing
• Root cause analysis
• Routing and switching
• TCP/IP
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Ticketing tools
• CCNA
• CCNP