Sr Technical Lead (Support & Operations)

About the role

This team is responsible for providing L2-L3 production support for 2000+ Virtual Desktops which are hosted by Azure Public Cloud. This Candidate will be involved in delivering and supporting a technical solution for Azure virtual Desktop. Candidate will provide operational and end user support for the Virtual Desktop environment and participate in the development and implementation of operational procedures and standards.

What you'll do

• Providing L2-L3 production support for Virtual Desktop environment which is hosted on Microsoft Azure
• Define the windows desktop images standards and create the master images with required hardening
• User experience monitoring, single sign on and Performance troubleshooting
• Develop and maintain standard operating procedures for the Virtual Desktop environment
• Responsible for the analysis, administration and support of the Remote Desktop client, Sentrybay Armored and nexthink administration

What you need

• Azure
• VMware
• Windows Server
• Active Directory
• Firewalls
• PowerShell
• Any graduate

Good to have

• Ansible
• Terraform
• SOP writing
• Ticketing tools