Sr Technical Lead (Support & Operations)

About the role

Responsible for incident resolution, user administration, system monitoring, troubleshooting, change implementation, vendor coordination, and ensuring high availability of enterprise voice services.

What you'll do

• Support Avaya Aura UC on prem platform- Call Manager (CM), System Manager (SMGR), Session Manager, CMS, SBC, G450 gateways, AADS, SAL, Policy Manager
• Troubleshoot telephony, SIP trunk, ISDN PRI, and remote worker issues
• Support Avaya Workplace and Telephony Endpoint Administration
• Perform user provisioning, station administration, VDN/vector changes, call routing and hunt group management
• Coordinate with telecom carriers for circuit and trunk-related incidents

What you need

• TCP/IP
• ITIL
• SOP writing
• Root cause analysis
• Telecom
• Any graduate