Sr. Technical Program Manager, Amazon Device Troubleshooting Team

About the role

Amazon Device Troubleshooting Services (ADTS) team ensures that troubleshooting is quick, easy, and privacy-centric for device and application teams, so that end customers have delightful experiences with their Amazon Devices.

What you'll do

• Drive engagement across different product lines to design and drive programs that will improve the stability, reduce the resource utilization of the devices
• Also help build mechanisms to prevent duplication of tools across teams for troubleshooting and analysis
• As a direct result, this role offers the challenge as well as the opportunity to bring structure and clarity to a fast-moving space
• This high visibility role is inherently cross-organizational in nature
• Be a champion of this product to senior leadership

What you need

• 7–13 yrs of experience
• Troubleshooting
• Project management
• Process improvement
• Any graduate