Sr. Technical Services Engineer (Hybrid, Bangalore)

About the role

As Senior Technical Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments.

What you'll do

• Work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships
• Gain deep insight into customers' business requirements, technical needs, and system environments
• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements
• Troubleshoot and resolve technical issues, escalating to engineering when necessary
• Provide feedback to engineering to enhance product supportability, usability, and serviceability

What you need

• 5–9 yrs of experience
• Python
• AWS
• Kubernetes
• GCP
• Linux
• Bash
• Any graduate

Good to have

• Prometheus
• Grafana
• Azure
• Customer success
• Ticketing tools