Sr. Technical Support Engineer

About the role

responsible for managing day-to-day operations of the entire technical support team — both L1 and L2 engineers — ensuring efficient ticket processing, servers, storage, client, and consumer systems. The role combines strong operational and people management with a focus on roster planning, capacity compliance, and serves as the primary escalation point before issues reach

What you'll do

• Manage and monitor the
• And resolution within defined SLAs
• Creation and coordination for field service engineers and replacement parts
• Handovers with clear documentation of pending items, escalations, and
• Priorities between morning, afternoon, and night shifts

What you need

• 5–8 years in it support & networking
• Hardware
• ServiceNow
• PowerPoint
• Windows
• SOP writing
• Performance management
• Any graduate

Good to have

• ITIL