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Sr Tower Lead (Support & Operations)

HCLTech·Noida

Pay not stated15–27 yrsFull-time
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About the role

Sr Tower Lead (Support & Operations) at HCLTech. Key.

What you'll do

  • Service Delivery & Governance Own service delivery performance against SLAs, KPIs, and contractual commitments
  • Drive operational excellence and service maturity
  • Ensure service continuity and timely escalation management
  • Customer & Stakeholder Management Act as the primary customer-facing delivery leader
  • Conduct Weekly, Monthly, and Quarterly Governance Reviews

What you need

  • 15–27 yrs of experience
  • Vulnerability assessment
  • IAM
  • Cloud security
  • Incident response
  • Reporting
  • Root cause analysis
  • Any graduate

Good to have

  • EDR
  • AWS
  • GCP
  • Azure
  • Talent management
  • Employee engagement

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