Sr Tower Lead (Tools & Automation)

About the role

Job Title DEX Architect - L4 Job Category Service Excellence / Service Assurance Department / Group Tools Operationalisation / Digital Workplace Location As per business requirement PRF No. To be assigned Job Code / Req. # To be assigned The DEX Architect - L4 is a senior technical and stakeholder-facing role responsible for defining, governing and operationalising Digital Employee Experience capabilities across enterprise Digital Workplace environments.

What you'll do

• C-Level Engagement and Leadership: Present architecture options, risks, investment cases
• Cloud and Network Understanding: Evaluate how cloud services, connectivity, VPN, Wi-Fi, WAN, proxy, DNS
• Governance and Lifecycle Ownership: Drive application and tool governance across assessment, design, implementation, transition, go-live, operations
• Use Case and Automation Leadership: Translate business and operational needs into prioritised DEX use cases, proactive remediation, self-heal automations
• Service Improvement and Escalation Management: Lead complex L4 technical escalations, root-cause investigations and service improvement plans

What you need

• Any graduate