Sr Tower Lead (Tools & Automation)

About the role

To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.

What you'll do

• Ensure generation of tower level EE & EN revenue
• Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
• Manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
• Ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
• Manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

What you need

• Escalation handling
• Any graduate