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SrOps Mgr-TransnProcessg

Mphasis·Bengaluru

Pay not stated12–15 yrsFull-time
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About the role

Job Description – Sr. Stakeholder Management, Client Relationship - Business Focus, Service Level Agreement (SLA) & Compliance –

What you'll do

  • Process Management Planning : Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff)
  • Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies
  • Lead stakeholder connects with effective client communication through available communication channels and maintain positive customer sentiment and relationship
  • Schedule mandatory and ad-hoc skip as well as direct connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable

What you need

  • 12–15 years in operations
  • Six Sigma
  • Excel
  • Lean
  • Power BI
  • PowerPoint
  • Reporting
  • B.Tech or B.E.

Good to have

  • Wealth management
  • Capital markets
  • Client relationship
  • Financial reporting

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