SrSubject Matter Exprt(Tools&Automation)

About the role

As a Level 3 BMC Discovery and CMDB Specialist, you will be responsible for advanced configuration, administration, and optimization of BMC Discovery (ADDM) and CMDB ServiceNow systems. You will support IT asset and configuration management processes, ensuring accurate discovery, modeling, and integration of infrastructure and application components.

What you'll do

• Develop and maintain custom patterns using BMC Discovery's TPL (Tideway Pattern Language)
• Enhance software recognition capabilities by identifying installation paths, versioning parameters, and modeling software instances
• Optimize existing patterns for accuracy and completeness
• Ensure seamless integration between BMC Discovery and CMDB systems
• Maintain data integrity and consistency across configuration items (CIs)

What you need

• ServiceNow
• Troubleshooting
• ITIL
• Hardware
• Windows
• Linux
• Any graduate

Good to have

• SOP writing
• Root cause analysis