SRV_Service Havells_18 (100)

About the role

Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team. Warrant complaint and escalation management. Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals. To develop exclusive authorized service partner (ASP) for warranty service support for industrial product.

What you'll do

• Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team
• Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals
• Develop exclusive authorized service partner (ASP) for warranty service support for industrial product
• Monitor and control warranty cost and spare movement management till complaint closure
• Build strong customer relationships, handle high-level escalations, and ensure high customer satisfaction

What you need

• 10–18 yrs of experience
• Sales
• MBA