Staff Automation Engineer, Platform Engineering

About the role

This is a quality engineering role responsible for ensuring the reliability and performance of Genesys’ internal Contact Center as a Service (CCaaS) platform built on Genesys Cloud. As part of the IT Platform Development team, you’ll own and evolve our test automation framework and combine automated and manual testing across voice, digital, and AI-driven experiences.

What you'll do

• Design, build, and execute automated test suites for voice, digital (chat, messaging, email), and AI-driven experiences, including Architect flows, bot flows
• Perform targeted manual and exploratory testing where automation is not practical, including end-to-end call and conversation validation
• Test AI capabilities such as conversational bots, intent recognition, knowledge surfacing, summarization, and agentic AI workflows for accuracy, consistency
• Validate routing, queue, IVR, and data action behavior, as well as REST API integrations with platforms such as ServiceNow
• Integrate automated tests into CI/CD pipelines to enable continuous testing and safe, repeatable releases

What you need

• 5–9 yrs of experience
• Python
• Test automation
• Manual testing
• CI/CD
• API testing
• JIRA
• B.Tech or B.E. or B.Sc or BCA

Good to have

• LLMs
• Java
• JavaScript
• TypeScript
• Selenium
• Playwright