Staff Delivery Program Manager

About the role

You will plan and land multi-pod programs across Product, Engineering, SRE, QA, GTM and Customer Success, working with teams and partners across India and the US. This is a hands-on, staff delivery role. We are looking for someone who brings structured program discipline to a fast-moving SaaS environment, uses data to drive decisions, and treats AI both as something we ship and as a way to run programs better.

What you'll do

• Delivery ownership and execution
• Own monthly/quarterly roadmap planning with Product; bring data on customer demand, CS business impact
• Own end-to-end delivery of product and engineering workstreams: milestones, risks, metrics and executive reporting
• Drive Sprint intake from idea to backlog (Epics/Features) and enforce backlog hygiene: stories, acceptance criteria and estimates ready before the sprint starts
• Manage cross-pod dependencies proactively, with dependency tickets raised on the receiving pod's board well before planning

What you need

• 8–10 yrs of experience
• Customer success
• Agile
• AWS
• GCP
• ETL
• Azure
• B.Tech or B.E.

Good to have

• Data privacy
• Root cause analysis
• Test automation
• JIRA
• Confluence