Staff Engineer, Support Experiences

About the role

The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. reduce support volume by improving our products.

What you'll do

• Senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader
• Delivery while upholding high standards for building reliable, scalable distributed systems that delight our users
• Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability
• Write and review code regularly, setting the pace and elevating standards for the team
• Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences

What you need

• 10–18 yrs of experience
• LLMs
• Any graduate

Good to have

• JavaScript
• TypeScript
• Java
• Ruby
• React