Staff Network Reliability Engineer

About the role

As a Staff Network Reliability Engineer, Core Operations, in the Global Product Support & Customer Success organization, you are the 5G Core domain authority within Skylo’s production NTN network. Where the Incident Manager coordinates the bridge, you own the technical outcome.

What you'll do

• Core Network Operations & Health Ownership
• Monitor and triage Core NF alarms using OSS dashboards, Grafana/other inhouse telemetry
• Execute and own Core-domain runbooks for P2–P4 fault categories: pod restarts, persistent storage recovery, certificate rotation, IMSI state reconciliation
• Maintain DMP certificate management procedures and own escalation to BOSS (BSS & OSS) for DMP outages, certificate rotation failures, and EMS alarm integration issues
• Own IMSI lifecycle operations: activation, deactivation, KML file management, subscriber state reconciliation

What you need

• 8–10 yrs of experience
• Troubleshooting
• Root cause analysis
• Dashboarding
• Grafana
• Kubernetes
• JIRA
• Any graduate

Good to have

• Python
• ITIL
• Bash
• Elasticsearch
• Prometheus
• ServiceNow