Staff Product Manager – Voice AI

About the role

Staff Product Manager – Voice AI at HighLevel. Define and drive the product vision, roadmap, and success metrics for HighLevel VoiceAI.

What you'll do

• Own the full VoiceAI product surface, including inbound calling, outbound calling, web/widget voice experiences, agent setup, prompt configuration, voice selection
• Deeply understand customer use cases across agencies, SMBs, and high-call-volume verticals such as home services, medical spas, fitness, legal, real estate, insurance
• Translate customer problems into clear product requirements, PRDs, user stories, acceptance criteria, launch plans, and measurable success metrics
• Partner closely with engineering on telephony architecture, LLM behavior, speech-to-text, text-to-speech, latency, call routing, retries, failure handling
• Work with design to simplify VoiceAI setup, agent testing, debugging, prompt management, call review, and performance reporting

What you need

• 8–12 yrs of experience
• PRD writing
• Product strategy
• LLMs
• Product marketing
• KYC
• CRM
• Any graduate

Good to have

• Prompt engineering
• ETL
• Instrumentation
• Telecom
• HubSpot
• Salesforce