Staff Site Reliability Engineer - Monitoring and Anomaly Detection (Monetization)

About the role

The Observability, Monitoring, and Integrations team is part of GitLab's Monetization section, a highly cross-functional group that partners with Sales, Finance, IT, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. The Monetization section includes the Purchase, Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring, and Integrations, and Compliance teams.

What you'll do

• Design, build, and operate observability across the Monetization stack, including metrics, logs, and traces, using tools such as Prometheus and Grafana
• Implement automated detection for billing, data, and event anomalies, and route alerts to the responsible feature teams
• Develop reconciliation and data integrity checks across usage and billing pipelines
• Define and track service level objectives and service level indicators, write runbooks
• Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution

What you need

• Prometheus
• Grafana
• Incident response
• Salesforce
• Ruby
• Machine learning
• Any graduate

Good to have

• Python
• Reconciliation
• Git