Staff Software Engineer, Customer Administration

About the role

The Customer Administration Engineering (CAE) team is a core pillar of Coinbase's Enterprise Applications and Architecture (EAA) org, responsible for building and operating the secure, foundational platforms that power customer data operations across Coinbase. It serves approximately 7,000 internal users via its UI and powers a growing ecosystem of internal tools and AI automation via its backend APIs and MCP.

What you'll do

• Drive the evolution of Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails
• Partner with the Engineering Manager and Product counterparts to define architectural roadmaps, author TDDs, lead design reviews
• Build and maintain highly reliable, secure, distributed backend services, owning SLO definitions, observability instrumentation, incident response
• Collaborate across EAA engineering teams, Product Engineering, and Security Engineering to deliver cross-functional outcomes and drive shared platform primitives that…
• Track record of building secure, compliant internal tools or platforms, with deep appreciation for security controls, access management, audit logging, data governance

What you need

• 8–14 yrs of experience
• REST APIs
• SQL
• Python
• AWS
• Microservices
• Kubernetes
• Any graduate

Good to have

• Kafka
• Redis
• Go
• LLMs
• Incident response
• gRPC