Staff Solution Support Engineer

About the role

The Staff Solutions Engineer leads the Solutions Engineering function — the architectural and engineering backbone that bridges AI capability and enterprise systems at scale, and keeps AI products healthy, governed, and improving after go-live.

What you'll do

• Lead the Solutions Engineering function — strategy, team structure, hiring, development, and standards
• Hire, mentor, and develop Senior Solutions Engineers, building clear development paths with active coaching and regular feedback
• Set the architectural and AI engineering standards and integration patterns the whole function operates to, ensuring consistency and quality across all engagements
• Build and maintain a culture of rigorous documentation, code quality, and knowledge sharing within the SE function
• Dedicate the majority of your time to engineering, with a primary focus on building automation, tooling

What you need

• LLMs
• Machine learning
• CI/CD
• MLOps
• Python
• Terraform
• Any graduate

Good to have

• ITIL
• Roadmapping
• Incident response
• Data privacy
• Root cause analysis
• Prototyping