Staff Support Engineer ( L4 )

About the role

As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D. You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud.

What you'll do

• Own and drive complex, escalated issues from intake through resolution
• Perform deep technical troubleshooting across software, cloud, and infrastructure layers
• Analyze logs, metrics, and telemetry across distributed systems
• Application and service log analysis
• Memory dump and crash analysis (e.g., WinDbg)

What you need

• 10–18 yrs of experience
• Linux
• Windows
• Troubleshooting
• Networking
• AWS
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL Server
• SQL
• JIRA
• REST APIs
• PowerShell
• Python