Staff Tech Ops Lead

About the role

The Staff Tech Ops Lead is responsible for owning, designing, and delivering operational processes, services, and business functionality within Oracle MOM globally. This role provides technical and operational leadership across IT Operations, ensuring service stability, resiliency, compliance, and continuous improvement.

What you'll do

• Establish and maintain operational standards that ensure service stability, resiliency, availability, and business continuity across supported platforms
• Partner with business, technology, infrastructure, and vendor teams to align operational priorities, support outcomes, and service improvement initiatives
• Ensure operational readiness for critical business activities including peak trading, stock counts, month-end, quarter-end, and year-end processing
• Manage the governance of Incident, Problem, Change, and Service Request Management processes across the Oracle MOM support landscape
• Ensure major incident reviews and root cause analyses are completed to a high standard, with corrective actions tracked through to resolution

What you need

• Coordination
• Process improvement
• Documentation
• Performance management
• Any graduate